Einstein Bros. Bagels at 143 South Denton Tap Road Ste 100, Coppell, Texas.

UPDATE: After speaking with the district manager at length, and being informed that the manager I dealt with is no longer working at this location (or any other location), I agreed to return to this location in a few weeks after the new manager has things running. I am hopeful that I will see much better attitudes from the staff. It's amazing how one person can set the tone for the entire store. After my visit, if all is good, I will update my review.

I will NEVER return to this location again. There weren't that many customers in the store at 8:15a.m. I ordered a breakfast sandwich and coffee. When I went to go get coffee, the regular brew was completely out. I said something to the girl that was restocking the napkins and straws. When I told her that there was no coffee, she said ok, but that it was going to take 7-10 minutes to make. I went to the counter and asked for the manager. He came out from the kitchen and he was extremely rude. He had a scowl on his face, like I was really bothering him, and this is before I even said anything to him. I asked for his name, and he refused to give it to me! He told me to "call corporate if I wanted it"! I asked him why, at 8:15 in the morning, was there no regular coffee. He looked at me like I had asked the most ridiculous question and he said (I kid you not) "Is that your only problem? Because if it is, then you have bigger problems than that!" I asked him to repeat what he just said. I was in shock. He went on to say that someone had bought 3 boxes of to go coffee and that's why the urn was empty. I asked him why no one had bothered to make more coffee, and now I was having to wait 7-10 minutes for it to be made when I really didn't have time to wait. He pretty much laughed in my face, at which point I gave him my food and asked for my money back. I called the corporate number and spoke to a young lady. She seemed shocked at what I had to say. She promised me that I would be hearing from a district manager. She took my phone number and e-mail. Not only did I not hear back from anyone that day, I didn't hear from anyone the following day, or even a week later. Obviously my business means nothing to this chain. I will not spend my money here again. I will share my experience online and with friends and co-workers. You don't treat people the way I was treated. When your business consists of coffee and bagels, I don't think it's right to make a customer wait 10 minutes for coffee to be made, especially when they knew they didn't have any!
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